How to print Japanese characters in PDF
However it is not working in Pega 7.1.5., I am getting this error "** Caught exception while creating PDF from HTML stream" in HTMLToPDF activity.
Also I have tried this solution in 7.2 and it is working properly, but I need a solution for 7.1.5.
Could you please help me out here?
Pegasystems Inc.
IN
Hi Elena,
Since you have mentioned that you get an exception while the PDF is generating, might I suggest you to try out the solution posted in the Support article : https://pdn.pega.com/support-articles/caught-exception-while-creating-pdf-html-stream.
Hope this helps!
Regards,
Evita.
Cognizant
ES
Thanks Evita for your answer :)
But we don't have access to system files, so we cannot try your proposal. Is possible other solution which doesn't affect to system files?
Thanks!
Pegasystems Inc.
IN
Can you please check the Pega logs regarding the same. Probably that can give us an idea as to what is going wrong.
Cognizant
ES
Hi Rachit,
Unfortunately we don't have relevant information in the logs ;(
Thanks!
Pegasystems Inc.
IN
Hello Elena,
As you said the similar configuration working in 7.2 and not working in 7.1.5 I think its better to raise an SR and the support team will guide you and investigate on this .
Thanks & Regards,
Durga
Cognizant
ES
Hi Durga,
I will do that.
Thanks!
Pegasystems Inc.
IN
Hi Elena,
Do let us know the SR# once created. We will tag that here and continue to track it.
Regards,