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 Elena Martín (ElenaM80)
Cognizant

Cognizant
ES
ElenaM80 Member since 2014 5 posts
Cognizant
Posted: April 11, 2018
Last activity: April 13, 2018
Posted: 11 Apr 2018 5:02 EDT
Last activity: 13 Apr 2018 4:13 EDT
Closed

How to print Japanese characters in PDF

Hi,
I am trying to print japanese characters. I have updated my activity with the param.pyPDFFontsDirectory as it is explained in this post https://community.pega.com/pegatube/support-guide-troubleshooting-cyrillic-script-not-appearing-generated-pdf and also I have included the related .ttf font in the directory.
However it is not working in Pega 7.1.5., I am getting this error "** Caught exception while creating PDF from HTML stream" in HTMLToPDF activity.
Also I have tried this solution in 7.2 and it is working properly, but I need a solution for 7.1.5.
Could you please help me out here?
Thanks in advance!
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Posted: 3 years ago
Posted: 11 Apr 2018 19:55 EDT
Evita Lobo (Evita_08)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Elena,


Since you have mentioned that you get an exception while the PDF is generating, might I suggest you to try out the solution posted in the Support article : https://community.pega.com/support/support-articles/caught-exception-while-creating-pdf-html-stream.


Hope this helps!


Regards,

Evita.
Posted: 3 years ago
Posted: 12 Apr 2018 8:03 EDT
Elena Martín (ElenaM80)
Cognizant

Cognizant
ES

Thanks Evita for your answer :)


But we don't have access to system files, so we cannot try your proposal. Is possible other solution which doesn't affect to system files?


Thanks!
Posted: 3 years ago
Posted: 12 Apr 2018 8:36 EDT
Rachit Agarwal (Rachit_Agarwal)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Can you please check the Pega logs regarding the same. Probably that can give us an idea as to what is going wrong.
Posted: 3 years ago
Posted: 12 Apr 2018 9:09 EDT
Veera Durga Bhanuja Singuluri (Durga_Bhanuja)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Elena,


As you said the similar configuration working in 7.2 and not working in 7.1.5 I think its better to raise an SR and the support team will guide you and investigate on this .


Thanks & Regards,


Durga
Posted: 3 years ago
Posted: 13 Apr 2018 4:13 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Elena,


Do let us know the SR# once created. We will tag that here and continue to track it.


Regards,

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