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Posted: April 11, 2018
Last activity: April 13, 2018
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How to print Japanese characters in PDF
Hi,
I am trying to print japanese characters. I have updated my activity with the param.pyPDFFontsDirectory as it is explained in this post https://pdn.pega.com/pegatube/support-guide-troubleshooting-cyrillic-script-not-appearing-generated-pdf and also I have included the related .ttf font in the directory.
However it is not working in Pega 7.1.5., I am getting this error "** Caught exception while creating PDF from HTML stream" in HTMLToPDF activity.
Also I have tried this solution in 7.2 and it is working properly, but I need a solution for 7.1.5.
Could you please help me out here?
However it is not working in Pega 7.1.5., I am getting this error "** Caught exception while creating PDF from HTML stream" in HTMLToPDF activity.
Also I have tried this solution in 7.2 and it is working properly, but I need a solution for 7.1.5.
Could you please help me out here?
Thanks in advance!
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Posted: 3 years ago
Thanks Evita for your answer :)
But we don't have access to system files, so we cannot try your proposal. Is possible other solution which doesn't affect to system files?
Thanks!
Posted: 3 years ago
Can you please check the Pega logs regarding the same. Probably that can give us an idea as to what is going wrong.
Posted: 3 years ago
Hi Rachit,
Unfortunately we don't have relevant information in the logs ;(
Thanks!
Posted: 3 years ago
Hello Elena,
As you said the similar configuration working in 7.2 and not working in 7.1.5 I think its better to raise an SR and the support team will guide you and investigate on this .
Thanks & Regards,
Durga
Posted: 3 years ago
Hi Elena,
Do let us know the SR# once created. We will tag that here and continue to track it.
Regards,
Hi Elena,
Since you have mentioned that you get an exception while the PDF is generating, might I suggest you to try out the solution posted in the Support article : https://pdn.pega.com/support-articles/caught-exception-while-creating-pdf-html-stream.
Hope this helps!
Regards,
Evita.