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ElenaM80 Member since 2014 4 posts
Cognizant
Posted: 2 years ago
Last activity: 2 years 5 months ago
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How to print Japanese characters in PDF

Hi,
I am trying to print japanese characters. I have updated my activity with the param.pyPDFFontsDirectory as it is explained in this post https://pdn.pega.com/pegatube/support-guide-troubleshooting-cyrillic-script-not-appearing-generated-pdf and also I have included the related .ttf font in the directory.
However it is not working in Pega 7.1.5., I am getting this error "** Caught exception while creating PDF from HTML stream" in HTMLToPDF activity.
Also I have tried this solution in 7.2 and it is working properly, but I need a solution for 7.1.5.
Could you please help me out here?
Thanks in advance!
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Posted: 2 years ago

Thanks Evita for your answer :)


But we don't have access to system files, so we cannot try your proposal. Is possible other solution which doesn't affect to system files?


Thanks!

Posted: 2 years ago

Can you please check the Pega logs regarding the same. Probably that can give us an idea as to what is going wrong.

Posted: 2 years ago

Hi Rachit,


Unfortunately we don't have relevant information in the logs ;(


Thanks!

Posted: 2 years ago

Hello Elena,


As you said the similar configuration working in 7.2 and not working in 7.1.5 I think its better to raise an SR and the support team will guide you and investigate on this .


Thanks & Regards,


Durga

Posted: 2 years ago

Hi Elena,


Do let us know the SR# once created. We will tag that here and continue to track it.


Regards,
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