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SaibalKantiB Member since 2014 4 posts
IBM India Pvt Ltd
Posted: July 13, 2020
Last activity: July 13, 2020

How to raise INC severity of and existing Support Request to Pega

Hi,

We have raise a Support Request (SR) to to Pega for an issue. But the SR is raised as Sev3.

I want it to change to Sev2. Can anybody guide on this ?

If the SR is not raised by me, in such scenario whether is it possible to raise severity by me ?

 

Thanks,

Saibal

***Edited by Moderator: Pallavi to move from Pega Academy to Product, update platform capability tags***

Pega Platform Case Management
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