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SatishKumar Tanappa (Satish)
Rabobank
Senior Developer
Rabobank
AU
Satish Member since 2012 18 posts
Rabobank
Posted: July 27, 2016
Last activity: June 9, 2017
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How to Re-Queue programmatically.

Hi Team,

From the agent activity, we are hitting a external service and based on the response need to re-queue the agent activity by considering maximum number of attempts.

For Ex: Max No of attempts = 1

Failed Response for the first time: Re-Queue with "Scheduled" Status.

Failed Response second time: Re-Queue with "Broken-Process" Status.

On failure response tried setting page messages still no luck.

Thanks in advance.

***Updated by moderator: Marissa. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option***

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