Wojciech Raczkowski (WojciechR)
Quad Graphics

Quad Graphics
WojciechR Member since 2016 11 posts
Quad Graphics
Posted: September 4, 2017
Last activity: September 13, 2017
Posted: 4 Sep 2017 11:05 EDT
Last activity: 13 Sep 2017 7:21 EDT

How to recalculate Wait Shape SLAs


Let's imagine we have presidential elections on 1st October 2018.

To facilitate voting we create work objects TODAY (1 work object = 1 vote). We don't want to create assignments "StartVoting" yet because it's to early so we establish wait shape in our flow that holds creating assignments until is 30 days before election day reached (create assignment "StartVoting" when date = election date - 30 days). So all work objects are created and wait shape's SLAs wait with creation of assignemnts.

Situation changes. Elections are put back 1 year earlier so election day is now on 1st October 2017.

We need to have our assignments created ASAP (only 26 days left). Let's say that we update election day without a problem but how to have our assignments created earlier? How to recalculate wait shape's date when assignments should be created?

Any idea? :)

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.