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 Jorge Soto (JorgeS62)
Hoverstate

Hoverstate
US
JorgeS62 Member since 2018 1 post
Hoverstate
Posted: October 29, 2019
Last activity: October 29, 2019
Posted: 29 Oct 2019 12:47 EDT
Last activity: 29 Oct 2019 17:55 EDT
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How to reopen a closed case for review

How do I go about reopening a closed case for review from the Case Manager portal? That is, a case that has been worked on and completed by an operator.

Currently I have a table displaying a list of closed cases:

I am attempting to configure the "Riapri" button to reopen the closed case through the following action set: Click > Open Assignment [.pzInsKey] (passing the key for the case)

When trying this out, I get the following error:

Thank you in advance for your help.

Enterprise Application Development Dev/Designer Studio
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Posted: 1 year ago
Posted: 29 Oct 2019 17:55 EDT
Devarajulu Prathapaneni (Deva_Prathapaneni)
Cognizant
Tech Lead
Cognizant
SE

I think you use call Work-.reopenWorkObject activity for this and also pega has provided this capability using Reopend work item action . You can add that action in your button. Refer pyCaseTools section further details.