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Posted: October 29, 2019
Last activity: October 29, 2019
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How to reopen a closed case for review
How do I go about reopening a closed case for review from the Case Manager portal? That is, a case that has been worked on and completed by an operator.
Currently I have a table displaying a list of closed cases:
I am attempting to configure the "Riapri" button to reopen the closed case through the following action set: Click > Open Assignment [.pzInsKey] (passing the key for the case)
When trying this out, I get the following error:
Thank you in advance for your help.
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I think you use call Work-.reopenWorkObject activity for this and also pega has provided this capability using Reopend work item action . You can add that action in your button. Refer pyCaseTools section further details.