Question 1 Replies 341 Views × Close popover Jorge Soto (JorgeS62) Hoverstate Hoverstate US View Profile Send Message JorgeS62 Member since 2018 1 post Hoverstate Posted: October 29, 2019 Last activity: October 29, 2019 Posted: 29 Oct 2019 12:47 EDT Last activity: 29 Oct 2019 17:55 EDT Closed How to reopen a closed case for review How do I go about reopening a closed case for review from the Case Manager portal? That is, a case that has been worked on and completed by an operator. Currently I have a table displaying a list of closed cases: I am attempting to configure the "Riapri" button to reopen the closed case through the following action set: Click > Open Assignment [.pzInsKey] (passing the key for the case) When trying this out, I get the following error: Thank you in advance for your help. Enterprise Application Development Dev/Designer Studio × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 29 Oct 2019 17:55 EDT × Close popover Devarajulu Prathapaneni (Deva_Prathapaneni) Cognizant Tech Lead Cognizant SE View Profile Send Message Deva_Prathapaneni Cognizant replied to JorgeS62 I think you use call Work-.reopenWorkObject activity for this and also pega has provided this capability using Reopend work item action . You can add that action in your button. Refer pyCaseTools section further details.