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TSUCK Member since 2010 122 posts
PEGA
Posted: 3 years ago
Last activity: 3 years 4 months ago
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How to reopen a work object

Hi,

I need to build a reopen functionality. The out-of-the-box reopen does not meet our requirement (I will skip explanation why) and I am building it as workflow manually. I just found out ChangeStage is actually enough to reopen work object and PRPC seems to handle some properties related to reopen such as PYREOPENCOUNT (and other resolution related properties). My question is, is it okay NOT to use process API called "reopenWorkObject" (this seems to be a standard and important activity) but just only ChangeStage? (The reason I am avoiding to use reopenWorkObject is, if I use it, it creates an unnecessary reopen assignment after stage is changed and it didn't get deleted by itself).

Thanks,

Case Management
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