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TTEC - Serendebyte Inc
Posted: July 22, 2015
Last activity: November 18, 2016
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How to report timeliness on Stages - to track the SLA set on Stage level?
On associating a SLA to stage Assign-Internal instance is created but pxstagelabel and pxstageid are not populated.
We check the Prassign table and the columns are not getting populated . We have tested in Pega 7.1.7 and 7.1.8.
Is this a bug ?
Is there a OOTB reports to track timeliness for stages as we do it for tasks (Individual Assignments ) ?
***Updated by Moderator: Marissa to update categories***
did the case entered the stage?
please note: SLA triggers when the case enters the stage ...