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Accenture
Posted: 2 years ago
Last activity: 2 years 7 months ago
How to Restrict S-case Tab count in CPM Framework
User has CSC 7.22 on Pega 7.2.2 in their application. Currently they are able to open maximum of 16 tabs. This count includes interaction cases (I-case) and intent type cases (S-cases).
But they have a requirement where they want to open 3 I-case tabs alone irrespective of S-cases count and looking for any possibility of restricting the tab count as I-cases alone.
***Updated by moderator: Lochan to update Categories; tag SR to post***
Posted: 2 years ago
Hi Santosh,
Thanks for writing to PSC .
As per my understanding , count is of tabs not restricted as per any pattern. as per current implementation tab count is max to 16.
Refer the SA-28316. You can review the changes provided in this to customize as per your requirement.
Cheers!
Gurpreet