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Lakshmi Sirisha Gaddam (SirishaGaddam)
Accenture

Accenture
US
SirishaGaddam Member since 2012 5 posts
Accenture
Posted: 3 weeks 6 days ago
Last activity: 3 weeks 2 days ago
Posted: 2 Jul 2021 13:52 EDT
Last activity: 6 Jul 2021 11:34 EDT

How to resume a case always from starting stage

Hi,

We have a requirement to resume the case always from starting stage. Say case is having 3 stages ( stage 1, Stage 2 and stage 3), customer  reached till stage 2 and left it off. When he resumes the  case  after some time(/days), we want to start from the begining i.e stage1.

We are using pega 8.5, where create stage is the first stage. So unable to do change stage on that as well. 

Is there anyway to achive this behaviour?

Thanks in Advance.

Pega Platform Case Management Financial Services