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Connect@Abicom Member since 2015 39 posts
Serendebyte
Posted: 1 year ago
Last activity: 1 year 2 months ago
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How to revert the case to previous state (stage or step) from resolution stage ?

User accidentally resolved a case by moving it to alternate stage. Now the case needs to be moved to the previous step or stage. How to achieve this?

We have change stage local action, but it is not getting listed under local actions in the case since there is no assignment as the case is resolved.

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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