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pramod k (pramodk8735)
Anthem Blue Cross and Blue Shield

Anthem Blue Cross and Blue Shield
IN
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pramodk8735 Member since 2018 2 posts
Anthem Blue Cross and Blue Shield
Posted: March 23, 2018
Last activity: March 26, 2018
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how to route workitem from workbasket report defination to worklist RD while click on case id.

Hi All,

I have a requirement to route work item from WB rd to worklist RD when click on case from Workbasket RD(Report defination).

Thanks

Pramod kotha

Pega Customer Service Low-Code App Development Dev/Designer Studio Reporting User Experience
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Posted: 2 years ago
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Santanu Bhattacherjee (Santanu)
PEGA
Manager CRM - Field Service
Pegasystems Inc.
IN
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1. Configure an on-click activity


2. The activity should get the ins key of the clicked item and perform a reassign to the operator who clicked


3. Perform a refresh in order to show the updated item list.


Refer Ui Gallery  Grid actions / pxUIGalleryRowEditingWrapper to understand it better.
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