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Kathy Dellinger (KathyD79)
Booz Allen Hamilton
Pega System Architect
Booz Allen Hamilton
US
KathyD79 Member since 2019 11 posts
Booz Allen Hamilton
Posted: June 11, 2019
Last activity: June 11, 2019
Posted: 11 Jun 2019 12:00 EDT
Last activity: 11 Jun 2019 23:58 EDT
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How to route/assign a case to an Operator ID?

If I have a dropdown of Operator IDs on a view, how can I route/assign the case to the selected Operator ID? And if I am creating a new case of a different case type, how can I create this new case and have it routed/assigned to the selected Operator ID?

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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