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Posted: June 11, 2019
Last activity: June 11, 2019
How to route/assign a case to an Operator ID?
If I have a dropdown of Operator IDs on a view, how can I route/assign the case to the selected Operator ID? And if I am creating a new case of a different case type, how can I create this new case and have it routed/assigned to the selected Operator ID?
***Edited by Moderator Marissa to update platform capability tags****
Hello,
So many ways for doing this which version of Pega are you using?
Basically the drop down selection will be pushed to the clipboard and it is just a matter of having a routing activity using the expected property to route/assign correctly.