Posted: 11 Jun 2019 12:00 EDT Last activity: 11 Jun 2019 23:58 EDT
How to route/assign a case to an Operator ID?
If I have a dropdown of Operator IDs on a view, how can I route/assign the case to the selected Operator ID? And if I am creating a new case of a different case type, how can I create this new case and have it routed/assigned to the selected Operator ID?
***Edited by Moderator Marissa to update platform capability tags****
I am using Pega 8.2.2. I thought it would probably be an activity. Is there a Pega function I can call and pass the Operator ID to? Or properties to set in pyWorkPage? I found some info, but nothing specific enough.