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TCS
Posted: June 30, 2017
Last activity: July 13, 2017
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How to schedule agent on weekday,weekends on a different time
How to schedule agent on weekday,weekends on a different time.
***Updated by moderator: Lochan to create new post for reply***
Original Post: Scheduling "recurring" and "periodic" Agents
Hi Narayan,
Do you want to schedule same agent on weekdays and on weekends?
Same Queue activity can't be used in Agent multiple times. You have to create separate queue activity and then you have to configure them as Recurring Agent. In the Advanced Settings, you will get option to schedule the agent on weekdays/weekends and more other options.