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Vincent vincent (wangv979)
cognizant

cognizant
US
wangv979 Member since 2012 2 posts
cognizant
Posted: November 3, 2016
Last activity: November 3, 2016
Posted: 3 Nov 2016 4:27 EDT
Last activity: 3 Nov 2016 22:51 EDT
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How to send case back with original data ?

Hi,

May I know if there is an OOTB solution to send case back with original data. 

Scenario :

user A submit case1, and the case1 router to user B, B update some fields and submit case1 to C.

A found some data is incorrect, then C need to send back case1 to B, and B send back to A.

the problem is how to get original data for A before B updated.

is there any pega solution for this scenario ?  Thanks very much.

Case Management
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