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Silvia Zicca (SilviaZ3)
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SilviaZ3 Member since 2019 12 posts
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Posted: January 14, 2021
Last activity: January 14, 2021
Posted: 14 Jan 2021 8:28 EST
Last activity: 14 Jan 2021 10:03 EST

How to send email with CC addresses not related to operators

We need to send emails with some email addresses in To and some in CC.

We tried using:

  • Send Email shape in the flow, but it seems it does not have a parameter to set CC addresses
  • SendSimpleEmail activity, but it seems it does not have a parameter to set CC addresses
  • CorrNew activity, but it only allows to set party roles for To and CC params, which means we need to add to the party role an operator, but in our case the address is not related to an operator
  • SendEmailNotification activity, but we cannot access the password required as parameter, since it is managed in an Email Account rule

Is there any activity which allows to send an email with different To and CC email addresses even though they are not present in an operator instance and we cannot access the email account password?

***Edited by Moderator Marissa to update Support Case Details and Platform Capability tags***
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