Question

9
Replies
5177
Views
Close popover
nagavenkata naveen (nagavenkatan1807)
igate global solutions

igate global solutions
IN
nagavenkatan1807 Member since 2015 15 posts
igate global solutions
Posted: September 9, 2015
Last activity: September 14, 2015
Closed

How to send Notification and number of reminders to a user when SLA Goal is reached, before the deadline is reached

Just wanted to know how to implement the below requirement.

When a SLA Goal is reached, how we can send a notification mail is known but how to send remainder mails for the same before the SLA is reaching Deadline.

Is there any way of creating multiple Goal Time.

Thanks,

Naveen

Message was edited by: Kip Jackson
Updated the Title

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.