Thinking of this from a flow point of view, I would say that the activity specified for the goal-reached condition on the service level rule should do a "resume flow" operation, and the resumed flow should send the notification mail with a notify ticket shape. /Eric
It sounds like you want an SLA on your SLA. There isn't an easy, out of the box way to do this that I know of. You might consider looking at the overallSLA flow and building something similar. When your goal time activity is called, you can spin off the LateSLA flow, which has an assignment on it to send notifications reminding your users that the late time is coming. The catch that comes to mind is that you'll really need to make sure you clean up all those LateSLA flow assignments as part of the Late time processing or when the item moves forward in the flow. Otherwise you'll be sending out notifications that are erroneous.