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jorge perez (jorgep75)
Credijusto

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jorgep75 Member since 2018 9 posts
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Posted: August 20, 2020
Last activity: November 11, 2020
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How to send Push Notification to Android and iOS at the same time using the same action.

Hello All,

 

We are using Pega Marketing 8.4 and we are trying to send one push notification to customers using a Push Notification shape in action flow. If we want to use a Push Notification Shape we need to choose the platform(iOS or Android) there is no option for both. How can we send a notification for both applications?. We are using the NBA to execute the actions.

We have tried using two Push Notifications Shapes connected directly in the flow. This works using the seed list test but with the NBA it doesn't work.

We are trying to use two actions one for each platform (iOS and Android). But when we run the NBA it seems that the arbitration is removing one of them so we are sending just for one platform and the other one is ignored.

Has anyone know faced this issue?

Thanks,

Jorge

 

***Edited by Moderator Marissa to update Platform Capability tags****  

Pega Marketing 8.4 Mobile Financial Services