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Michael Suharlie (MichaelS9510)
PT Bank Sinarmas

PT Bank Sinarmas
MichaelS9510 Member since 2016 7 posts
PT Bank Sinarmas
Posted: August 15, 2017
Last activity: August 22, 2017

How to set up an Agent to Send Email and Change Property value properly?


I'm trying to use agent to send email for old cases (more than 1 day). I already have the activity working (for sending the email). Now I just need to set up the agent, to send it automatically once the time's up (once a day has passed since a case was made).
So far I have created an agent thru record explorer > SysAdmin > Agents. I typed the label, then chosen the context, then the ruleset of which the case is on.
I already checked that the agent I created is already got the runnable check icon on SMA > Agent Management > Agents.
Already ran the Queue-For-Agent method on the activity. Entered the ruleset, name, Maxattempt (tried both few and many), MinimumAgeForProcessing (tried both long and short amount), and Deferred (tried both checked and unchecked). Also tried using the activity QueueForAgent from @baseclass, same as Queue-For-Agent.
For now the activity I ran is to increase a counter on the cases (using counter = counter + 1 logic) so as long as the activity is running, the counter would then increase, but the counter just won't go up. And when I checked on SMA > Agent Management > Agents, I found that the Agent's queue that I created is staying at 0.

Please tell me if I missed something along the way of setting up the agent.

Anyone's help is very much desired and appreciated.


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