Posted: 9 Oct 2017 2:28 EDT Last activity: 12 Oct 2017 4:16 EDT
How to set co-browse session fit content without scroll bars and apply the scroll bar to the top screen, AS it looks too small to the user.
I have a requirement where user initiate chat and co-browse session with external users, for this scenario we implemented Chat and Co-Browse as suggested by pega and it is working. we are facing issue with the co-browse screen displayed at the bottom as it is too small. we tried below two approach to mitigate the issue, but it is going into never ending loop. Any solution would be helpful.
In the portal “CPMInteractionPortalWorkArea”, we have configured to call Harness “CSHome” with “Size To Content” as enabled. This way the Co browse screen fits without scroll bars but, this is triggering some loop which is never ending.
In Pega Customer Service 7.22, the Co-browse launches in a separate browser tab altogether. We suggest you to upgrade to that version. The 7.22 version has many more usability and productivity improvements around Chat and Co-browse.
Don't we have any fix or solution for 7.2.1? we tried to launch the co-browse window in popup window, but on popup, if user does F5 on browser, it is logging out the user and redirecting to firefly admin login page.
Posted: 3 years ago
Posted: 10 Oct 2017 9:11 EDT
Avishek Banerjee (Avishek)
Senior Product Manager CRM - Customer Service