Question
How to Setup Email Channel and Text Extraction
Hello,
I was trying to setup Email Channel I followed steps of configuration of Email Channel Pega community documentation.
But I'm having trouble to create a topic and use it for intelligent routing also the entity extraction to create custom entity types to extract and map to Work Object properties.
Can anyone who is familiar with the process of the setup help me in understanding how exactly it works.
Thanks,
Vyas Raman Loka.
Above articles are related to email routing, so here's an article on text extraction.
Vyas, when you 'Add suggested case', a topic is automatically created in underlying taxonomy. You can then provide matching keywords on 'Text analysis' tab or 'Edit topics' dialog. For machine learning base models, you can add records in Training data tab and assign corresponding topic to that record and build models. You can add and train custom entities on 'Training data' tab itself.
If you can elaborate on the problems you are facing, I will be able to help more.
Hi Vyas,
Please check the below link if they are helpful.
https://community.pega.com/sites/default/files/help_v731/mcp/concepts/mcp-intelligent-email-routing-con.htm
https://community.pega.com/sites/default/files/help_v731/mcp/tasks/mcp-configuring-routing-rules-automatic-email-handling-tsk.htm