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TSUCK Member since 2010 125 posts
PEGA
Posted: 2 years ago
Last activity: 2 years 2 months ago
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How is SLA agent queue processed

Hi,

We have very large volume of case transaction and hence many SLA gets created per case. I understand SLA gets queued and agent picks up to process. Now, since we have high volume of SLA queues I wonder if these are processed only sequentially or in parallel. Are there any mechanism to process these faster? Also, we have multiple application server nodes. In that case two agents process these in parallel?

Thanks,

***Edited by Moderator Marissa to update platform capability tags***

Case Management System Administration
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