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Kensho Tsuchihashi (KenshoTsuchihashi)
PEGA
Project Delivery Leader
Pegasystems Inc.
JP
KenshoTsuchihashi Member since 2010 139 posts
PEGA
Posted: July 23, 2018
Last activity: August 2, 2018
Posted: 23 Jul 2018 8:09 EDT
Last activity: 2 Aug 2018 7:16 EDT
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How is SLA agent queue processed

Hi,

We have very large volume of case transaction and hence many SLA gets created per case. I understand SLA gets queued and agent picks up to process. Now, since we have high volume of SLA queues I wonder if these are processed only sequentially or in parallel. Are there any mechanism to process these faster? Also, we have multiple application server nodes. In that case two agents process these in parallel?

Thanks,

***Edited by Moderator Marissa to update platform capability tags***

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