Question: We suspect the function focusDocument(module) in pzpega_ui_DynamicContainer.js is bringing the PEGA application into focus when we access the script. Is there a way to customize this or suppress this. Please review the below info and suggest if there would be better way to achieve this.
We are planning to run legacy and PEGA applications in parallel, to achieve we are trying to create a case in PEGA application as soon as case is created in legacy application. This case creation in PEGA application should be in the background. Below is the scenario how it works:-
1.Open the legacy(.NET) application, PEGA application will also be opened in the background.
2.Card Member calls the customer support.
3. Call comes to legacy application.
4. Once authentication is cleared in legacy application, we need to create case in PEGA application as well in the background. CCP should always be viewing legacy application.
5. Also, if we end the case in legacy application, we would end the case in PEGA application.
To achieve step-4: We are calling the OOTB pega script from the legacy application as below with required parameters. Case is creating fine but the PEGA application is coming into focus always. We want this focus to be stopped.
To achieve step-5: We are first opening the pega case as below and then performing required actions. End call is fine, but PEGA application is stealing focus. We want to avoid PEGA application stealing focus.
Attempted Solution: We have placed snippet mentioned in the userworkform, that did not solve the initial focus.
Identified 'window.focus()' present in pzpega_ui_DynamicContainer.js under the functions 'CreateNewWork' and 'OpenWorkByHandle' is causing the PEGA window to come into focus. We have done private edit, commented those steps and tested.. it made PEGA application stay in background.
As this script is part of pzpega_ui_DynamicContainer.js, we are unable to suppress it. Please suggest if there is a way we can achieve this.
Need to add conditional focus logic in 'CreateNewWork' and 'OpenWorkByHandle' functions present in pzpega_ui_DynamicContainer.js, Pega-UIEngine:07-10-16.
Once an Enhancement Request has been created, it is up to Produce Management to decide on when it will be implemented. GCS has no insight into that process but the your Account Executive does, which is why we suggested you engage with her on this matter.