Question 3 Replies 132 Views × Close popover ramakrishna a (ramakrishnaa7516) Accenture Accenture IN View Profile Send Message ramakrishnaa7516 Member since 2018 59 posts Accenture Posted: March 30, 2020 Last activity: April 19, 2020 Posted: 30 Mar 2020 2:58 EDT Last activity: 19 Apr 2020 4:45 EDT Closed How to tackle work object lock when it is locked by an Agent? If Agent1 is processing work objects and Agent2 is trying to perform on work objects which got locked by Agent1? How to tackle work object locking in this scenario? Thanks, Pega Platform Low-Code App Development Technology Services Senior System Architect × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 30 Mar 2020 3:15 EDT × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to ramakrishnaa7516 Hello, What do you mean by "tackle"? You want to remove the lock from Agent1? I don't think you should right, Agent1 is probably doing an expected work and removing the lock might be risky. Posted: 1 year ago Posted: 30 Mar 2020 6:15 EDT × Close popover ramakrishna a (ramakrishnaa7516) Accenture Accenture IN View Profile Send Message ramakrishnaa7516 Accenture replied to MarcLasserre_GCS I agree your point, would like to know how to unlock which is locked by another agent? Thanks Posted: 1 year ago Posted: 30 Mar 2020 6:39 EDT × Close popover Nandhini Viswanathan (Nandhini21) Wipro Wipro IN View Profile Send Message Nandhini21 Wipro replied to ramakrishnaa7516 Can you adjust your Agent2 activity to pick only cases which are already processed by Agent1? Eg. If you use a report definition to pull cases for Agent2, apply appropriate filters to avoid this locking issue. It would be good to progress step by step on a given case. If your business demands such scenario, please try to combine those two activities into one so that a single agent case perform it better.