Question
Cartier SA
CH
Last activity: 13 Feb 2020 12:48 EST
How to tag a Team (Work Queue) in Pulse Chat ?
Actually in Pulse we can only tag a user by using @<USER_NAME>.
So is it possible to do the same by tagging a Team?
I know this question was already asked 1 year ago, the solution was to create a Team User with the email team but it only allows the notification by email and not by the bell icon.
Do you have any more ideas?
Thank you in advance.
Laurent
Accepted Solution
Updated: 13 Feb 2020 12:48 EST
Pegasystems Inc.
US
Hi Laurent,
There is no capability to tag a team's work queue in pulse post.
Instead, you can leverage Spaces in App Studio. Relevant users can be added to Space as a Team and tagging can be done using @<SPACE_Name> in pulse posts.
How to Create Space is in the embedded link above and more info about collaborating with users by space is here.
Eg:- Pulse tagging by space name.
Let me know if this helps!
Updated: 13 Feb 2020 12:48 EST
Cartier SA
CH
Hi Harish,
Thank you very much for this alternative, it works exactly as I expected !
Best regards
Laurent