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Posted: August 29, 2017
Last activity: October 16, 2018
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How ticket processing occurs.
Let us suppose we have a ticket "abc" which is set using the set-ticket method. And that ticket "abc" is being reffered in 10 different flows. Then the control should jump to which flow out of the 10 or ideally what should happen in this scenario?
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Posted: 3 years ago
I believe control will jump to all current flows which are having ticket abc.
Posted: 3 years ago
Control will jump to the first shape where Ticket is configured and rest will be ignored.
Hello,
Tickets are not an area I work with frequently, but according to the help, "You can set a ticket in one flow and raise it in another as long as both flows are in the same case."
https://pdn.pega.com/sites/pdn.pega.com/files/help_v73/procomhelpmain.htm#rule-/rule-obj-/rule-obj-flow/prm/prmticket.htm
So, if all 10 flows are in the same case, you would hit all 10 tickets. This one to many relationship is useful if you have multiple flows/assignments that need to be updated all at once. The classic case is canceling a piece of work, you may want to send notifications to all the various stakeholders so they know why it's being canceled.
Thanks,
Mike