How should i trace a email listener which is running on multiple nodes. we have a option trace service in cluster in action button which is next to the list of email listener instances in admin studio, but its not working as expected. what i mean by not working is lets say i have 3 nodes on which email listener is running.
when i click on trace service in cluster option on Node-2 listener is getting traced only if the email request comes to node-2 if the email request comes to Node-1 nothing is getting traced, my assumption is as i have selected the option of trace service on cluster the request comes to listener should get traced irrespective of node on which it is getting executed. please correct me if my understanding is wrong and let me know how can i trace the listener running on multi node system.
Attaching screenshot how i am selecting option of trace service in cluster.
Thanks In Advance.
***Edited by Moderator: Pooja Gadige to add platform capability tags***
@Tanay Kumar Bal Thanks for the reply. I am sending single mail, even the single email was not getting traced with the scenario i have mentioned in the post. only time i can trace the email listener is if the incoming email is processed on node on which i have kept tracing option of "trace service in cluster". As there are 3 different nodes in cluster i am unable to figure on which node the incoming email will gonna processed.
@Tanay Kumar Bal Yes Ideally it should get traced. i am using the same option of trace service on cluster but i couldn't see anything in tracer if the request comes to different node. Any further insights on this ?
Hi @Tanay Kumar Bal this issue is addressed as bug and seems it was resolved in Pega 8.4.4 and higher versions. i just want to update you on this and once again thanks for your suggestions given earlier.