Question4Replies18453Views×Close popoverSesha Harikrishna Kanduri (SeshaHarikrishnaK) LTI Senior Software Engineer LTI IN View ProfileSend Message SeshaHarikrishnaK Member since 2014 26 posts LTI Posted: April 21, 2016Last activity: May 16, 2016Posted: 21 Apr 2016 4:39 EDTLast activity: 16 May 2016 4:29 EDT Closed Solved How to Trace an SLAHi all,Can any of you please tell me how to Trace an SLA?Thanks.Message was edited by: Vidyaranjan Av | Included category Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post, learn more×Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPosted: 13 May 2016 6:28 EDT×Close popoverAjit Kumar (AjitKumar17) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageAjitKumar17 PEGA replied to SeshaHarikrishnaKHello Sesha,In PRPC, SLA of an Work object is set using agents. So tracing an agent would be an appropriate approach to get the insides of how SLA is set for an Work Object. You may refer the below link to trace an agent.https://pdn.pega.com/troubleshooting-agentsPlease let me know, if you need any additional information on above.Thanks!! Posted: 4 years agoPosted: 13 May 2016 7:16 EDT×Close popoverHaritha Damarla (Haritha12) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageHaritha12 PEGA replied to SeshaHarikrishnaKHi Sesha,You can check the below video tutorials as well .https://pdn.pega.com/pegatube/support-guide-how-troubleshoot-sla-broken-queue-entrieshttps://pdn.pega.com/pegatube/support-guide-how-trace-batch-requestors-through-system-management-application-sma Accepted Solution Posted: 4 years agoPosted: 13 May 2016 10:46 EDT×Close popoverArvind Malav (ARVINDMALAV) PEGA Technical Manager PEG IN View ProfileSend MessageARVINDMALAV PEGA replied to SeshaHarikrishnaKHi Sesha,Some times the requestors will run even before you select and delay agent. A trick is 1. Stop the agent.2. delay3. Start the agent.4. delay again5. Go to requestors, Select the delayed requestor, click tracer.6. Now, send the case to the particular assignment in which your SLA is there - > This needs to be done immediately as you have only 60 seconds for this action. Posted: 4 years agoPosted: 16 May 2016 4:29 EDT×Close popoverSantanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View ProfileSend MessageSantanu PEGA replied to SeshaHarikrishnaKHi Sesha,this Pega Tube video can help you to understand how you can trace an agent ( SLA in your case ) via SMA. https://pdn.pega.com/pegatube/support-guide-how-trace-agentAlso,keep in mind what Arvind Malav has stated . Sometimes you need to do multiple refresh to see your requester appearing in the requester list .