Question
Hexaware
IN
Last activity: 26 Sep 2016 7:35 EDT
How Trigger Passed Deadline event of Work object SLA Untill Workobject got resolved.
I have a requirement to trigger Passed Deadline event of Work object SLA Untill Workobject got resolved. But in SLA rule we have "Limit Passed Deadline Events to" field, if i lefet blank or 0 in this field , passed dead line is not even triggering once, I had to give some value in this field. Is there any way to trigger this event untill work objet is resolved every day.
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
US
Hello,
Though I've never tried it, I don't believe there's an upper limit for the past deadline. In a Pega 7.2 system that I have, I set it to 3650. Is it possible to pick a number like that which is significantly larger than you're likely to ever encounter?
Thanks,
Mike
Pegasystems
US
How about defining your SLA to have the number-of-times to be just 1 and have your past-deadline SLA activity redefine the SLA to be 1 again, and in that way it will keep happening? The way you redefine the SLA is DefineSLATimes if you are in the overall-workobject realm, and pyAdjustSLATimes if you are in the ssignment realm. /Eric
Ajay Kumar Devarashetty
CA
Hello,
I don't see we could achieve your requiremnt with OOTB as passed deadline is not defined as property so you could use some other way to acive this. I am thinking of useing "ActionChangeWorkSLA" to set the new SLA rule on the WorkObject and the new SLA rule you could set the Goal / Deadline time as 0 so that it imediatly goes to passed Deadline.
Hexaware
IN
Thanks all for your ideas... :) Considering my requirements i would like to go with idea proposed by Eric. Let me check this and get back to you.