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 gunavanth prashanth kumar (gunavanthp)
Zensar
Pega Developer
Zensar
IN
gunavanthp Member since 2016 4 posts
Zensar
Posted: October 24, 2017
Last activity: October 31, 2017
Posted: 24 Oct 2017 7:39 EDT
Last activity: 31 Oct 2017 0:53 EDT
Closed

How to unlock Facebook Channel Component

Hi Everyone!

I've been working to use Facebook Messenger to interact with Pega Platform App and have imported facebook channel but im unable to unlock the component?

when i type in my password to unlock it says incorrect password specified.

Thanks

Prashanth

***Edited by Moderator Marissa to move from Applications to Product Support Community***

***Updated by moderator: Lochan to update Categories***

Conversational Channels Case Management Mobile
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Posted: 4 years ago
Posted: 26 Oct 2017 14:51 EDT
James Hall (HALLJ)
PEGA
Lead Product Architect
Pegasystems Inc.
US

You should not need to unlock the component to use it. Just add it to your application and save the application rule, then you should be able to create a Facebook channel.

- James

Posted: 4 years ago
Posted: 30 Oct 2017 7:16 EDT
gunavanth prashanth kumar (gunavanthp)
Zensar
Pega Developer
Zensar
IN

Hey James


Thanks for your response


But when i'm trying to save the application rule it is showing with a error


"The component should be saved only when it is unlocked "


please do have a look


Thanks


Prashanth
Posted: 4 years ago
Posted: 31 Oct 2017 0:53 EDT
Vikas Raidhan (VikasRaidhan)
PEGA
Manager, Multi Channel Dev
Pegasystems Inc.
IN

Screenshot you posted in not that of application ruleform. Have you added FacebookChannel:01-01-01 to your application rulesets?

We'd prefer it if you saw us at our best.

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