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Khamaal Edwards (KhamaalE6049)
Alpharetta Consulting

Alpharetta Consulting
US
KhamaalE6049 Member since 2016 7 posts
Alpharetta Consulting
Posted: July 20, 2020
Last activity: 1 week 2 days ago
Posted: 20 Jul 2020 11:23 EDT
Last activity: 14 Jun 2021 7:38 EDT

How to update Case SLA Post actions

 

Hi,

 Is it possible to make the Case SLA's passed deadline events time dynamic? If possible, we'll like to allow the Manager to change the time per case, between the past deadline even executing. I cannot find anything on the case that indicates the values, like we can view the SLA goal and deadline.

My research so far looks as if this isn't feasible.

Any help will be appreciated.

 

Thanks!

***Edited by Moderator: Pallavi to update platform capability tags***  

 

 

Pega Platform Case Management