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balmp Member since 2014 1 post
PEGA
Posted: 3 years ago
Last activity: 3 years 8 months ago
Closed

How to update parent case's status after sub case's status gets changed

I have a requirement where parent case should get into 'Resolved-Rejected' status when its subcase gets 'Resolved-Rejected' and Resolved-Completed when sub case gets 'Resolved-Completed'. As AllCoveredResolved ticket cannot be used in this scenario, can i use 'Update a Case' smart shape in sub case to update parent case status ?

What is the best approach?? 

Case Management
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