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Piyush Kumar (Piyush)
Evoke Technologies
Technical Lead
Evoke Technologies
IN
Piyush Member since 2015 44 posts
Evoke Technologies
Posted: January 18, 2021
Last activity: 3 weeks 5 days ago

How to use AI model with WebChatbot?

The below article mentions "Some sentiments, such as greetings, escalation, thank you and help, are detected using artificial intelligence (AI) models and not using keywords. The AI models are more flexible and can learn based on the past usage"

I know we can use NLP/Text Analyzer for a chatbot and train the Text Analyzer but how to configure a self-learning AI Model in a webchatbot. The one which can learn based on past model.

https://community.pega.com/knowledgebase/articles/pega-customer-service-implementation-guide/84/configuring-web-chatbot

Pega Platform 8.5 Pega Chat 8.1 Pega Intelligent Virtual Assistant Conversational Channels Technology Services Lead System Architect