Question 2 Replies 66 Views × Close popover divya dwivedi (divyad39) ING ING NL View Profile Send Message divyad39 Member since 2020 1 post ING Posted: April 9, 2020 Last activity: April 12, 2020 Posted: 9 Apr 2020 6:08 EDT Last activity: 12 Apr 2020 9:43 EDT Closed How to use business calendar in Dateformat(2d,5hago ) in datetimecontrol readonly mode Description: We calculate SLA in business days, but the display of deadline time and goal time on workbasket grid using section pyDeadlineTimeWithPriority does not consider the business calendar. Scenario: goal time = 3 business days before the Expected closing date ( a value filled in by user while working on assignment). Deadline time is as the Expected closing date. Eg- Expected closing date ( 7th April 2020) Goal time =2nd April 2020 Deadlinetime= 7th April 2020 So SLA is triggered 3 business days before ( on goal time) 2nd April Business requirement is to show on screen the deadline time On UI in the work list and workbasket grids we show deadline time using Pega date format 2d,5h ago which considers the calendar days and not business calendar. i.e. when user check on 2nd April , the overdue shoes 5 days but requirement says it should show 3 days (considering only business days) as fot the user sat sunday is non working so 5 days looks misleading. Pega Platform 8.4 Enterprise Application Development Dev/Designer Studio Financial Services Senior System Architect × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 11 Apr 2020 9:28 EDT × Close popover Aneesha Gundmi (AneeshaG) PEGA Sr. System Architect Pegasystems Inc. IN View Profile Send Message AneeshaG PEGA replied to divyad39 @divyad39 Have you tried configuring your Operator ID record with Business Calendar (marking your holidays and business days) ? That should help.. Posted: 1 year ago Posted: 12 Apr 2020 9:43 EDT × Close popover Pavan Kalyan Kanaparthi (kanap2) PEGA System Architect Pegasystems Inc. IN View Profile Send Message kanap2 PEGA replied to divyad39 In SLA configuration, did you check "Only calculate using business days"? If yes then the goal and deadline are set based on the Business Calendar which the Operator profile has. Please find the below screenshot for more details.