Question
Morgan Stanley
IN
Last activity: 2 Jan 2018 6:31 EST
How to use Enable geolocation tracking setting( latitude and longitude) values in a case
How to use location values captured when we set "Enable geolocation tracking" on Case Type rule.
Pegasystems Inc.
IN
Hi Haria,
Thanks for posting on PSC.
Geolocation tracking captures the longitude and latitude coordinates of caseworkers as they process a case. You can view this information in a Google Map or access it systematically on the pyRecordHistoryList.pxResults clipboard page. By default, this feature is enabled when you create an application, built directly on PegaRULES, using the New Application Wizard.
Refer it:-https://community.pega.com/sites/default/files/help_v718/procomhelpmain.htm
And for customisation:- https://community.pega.com/sites/default/files/help_v718/procomhelpmain.htm
It gets captured in audit trail as well, https://community.pega.com/knowledgebase/release-note/track-geolocation-audit-trail-actions
Hope it answers your query, kindly mark answered if it does.
Regards,
Asif
Morgan Stanley
IN
Thanks Asif.
I have created a case in 7.3.1 and have enabled geo location tracking.
However, when i run the case i could observe that the location is being recorded (an icon in the address bar in chrome), but there's no page pyRecordHistoryList in the clipboard.
Your thoughts?
Morgan Stanley
IN
I could find two properites being populated with latitude and longitude information.. pxRequestor.pyLatitude and pxRequestor.pyLongitude when a case i launched in case manager portal. However, when i launch the case in case worker portal these values are not getting populated.
is it an expected behavior or a bug?
Morgan Stanley
IN
I'm still awaiting some reply from the fourm
Thanks
Avinash