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Tata Consultancy
Posted: March 19, 2018
Last activity: March 23, 2018
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How to use Net Promoter Score (Pega Survey) system in pega ?
We want to add NPS question/score system to our application and via email we want to capture the users feedback on their experience. Currentely we are running on Pega 1.7.9 version. which version of Pega customer Service frame work we need to use ? or is there any alternative of acheiving this with out using any frameworks ?
Please share your views and steps to be followed.
You can refer this document once : https://pdn.pega.com/documents/customer-process-manager-cpm-71-tech-note-using-net-promoter-framework-71
Also have a look at this : https://pdn.pega.com/community/pega-product-support/question/can-pega-net-promoter-framework-be-used-standalone