Question

1
Replies
56
Views
Mario Mesquita (mario.mesquita)
B.Braun group
Pega system architect
B.Braun group
PL
mario.mesquita Member since 2013 11 posts
B.Braun group
Posted: February 24, 2020
Last activity: March 2, 2020
Posted: 24 Feb 2020 13:13 EST
Last activity: 2 Mar 2020 2:12 EST
Closed

how to use parseThreadTopicHeader?

I did exactly what is described in this link and no results. I will explai after the link:

https://community.pega.com/support/support-articles/email-listener-dsn-data-can-not-be-read

When Field Name -> Thread-Topic is settled as the example in the link using the parseThreadTopicHeader as an utility function, and mapped to .pyInboundEmail as also in the example, the only property that gets value is the pyThreadTopic. The pyThreadTopicWorkHandle and pyThreadTopicCorrHandle is not settled as it should be. In the source of the email I have this:

Thread-Topic: (BBRAUNENT-IW-WORK I-3176;DATA-CORR-EMAIL BBRAUNENT-IW-WORK I-3176!20200213T131836.744 GMT) test inquiry 004 I-3176 X-PegaEmail-Handle: DATA-CORR-EMAIL BBRAUNENT-IW-WORK I-3176!20200213T131836.744 GMT X-PegaWork-Handle: BBRAUNENT-IW-WORK I-3176

I need a way to get value from either part of the Thread-Topic or the X-PegaEmail-Handle. Again I did everything as it was showed at Pega articles and none of them works. Could you please help with this?

 

Thanks

Regards. 

Pega Platform 8.2.1 Enterprise Application Development Dev/Designer Studio Other Industry System Architect
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.