MaramA44 Member since 2018 1 post
Posted: 2 years ago
Last activity: 2 years 2 months ago

How to use SLA with workgroup without sending to Manager the request

I have problem when i put SLA to an assignment

First of all I want to distribute the requests from the users to the workgroup members based on the least workload so when i didn't put the SLA in an assignment it is work and it is distribute based on that

But when I put the SLA to that assignment its didn't distribute based on the least workload it send all the request to the manager of the workgroup

So, I want a solution when i add SLA it will work as before

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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