Question
HTML Tags getting parsed in the Incoming Email Body
Hello ,
We are using MS Outlook V2013 and Pega 6.1 SP2 Version .
We have email intigration with Outlook where we are facing issue on the parsed inccoming email into the message Body .
Its showing as HTML Tags as shown below .
<html> </p> Email Subject : I had raised an SR-B65838 but the person has asked to refer to below article . https://pdn.pega.com/support-articles/incoming-email-parsed-raw-html However this hasn't solved our problem . we still facing the issue . Could you please advise on this as this is showstopper issue ? |
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
So you made both recommended changes from that article and are not seeing any difference in behavior?
Do you have new debug output after making the exchange server changes?
I'm not sure if it will make a difference, but on your service email rule, what have you set "Handle HTML content" to for the email body message data?