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Sanket Vithalkar (SANKET333)
Hsbc Software Development India Pvt Ltd
Senior Software Engineer
Hsbc Software Development India Pvt Ltd
IN
SANKET333 Member since 2010 1 post
Hsbc Software Development India Pvt Ltd
Posted: July 26, 2017
Last activity: October 16, 2018
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HTML Tags getting parsed in the Incoming Email Body

Hello ,

We are using MS Outlook V2013 and Pega 6.1 SP2 Version .

We have email intigration with Outlook where we are facing issue on the parsed inccoming email into the message Body .

Its showing as HTML Tags as shown below .

<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none"><!-- p { margin-top: 0px; margin-bottom: 0px; }--></style>
</head>
<body dir="ltr" style="font-size:12pt;color:#000000;background-color:#FFFFFF;font-family:Calibri,Arial,Helvetica,sans-serif;">
<p>

</p>
</body>
</html>

Email Subject :
testmail@5.57

I had raised an SR-B65838 but the person has asked to refer to below article .

https://pdn.pega.com/support-articles/incoming-email-parsed-raw-html

However this hasn't solved our problem . we still facing the issue .

Could you please advise on this as this is showstopper issue ?

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