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PremkumarG Member since 2013 20 posts
cognizant
Posted: March 6, 2017
Last activity: March 16, 2017
Closed

HTTP Polling - CTI event listener dependency

I am using CPM 7.1.3 over Pega 7.1.8.

My situation is like i registered a event listener with the browser. The event listener calls the script to invoke a pop up.

Now from an activity i send the event data to the event listener, But there is no response. I used HTTP protocol.

Now when i Log in CTI and run the same activity I find the event listener listens and excute the script.

My analysis:

I use F12 developer tool and checked the network tab.

When Logged in CTI - Browser sends HTTP request every 30 seconds.

When i logged out CTI - Each HTTP request takes time.

Please advice if i am in the right path and how can i make to event listener work even when i dont use CTI.

Thanks in advance,

Prem

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