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Samirkumar Member since 2013 4 posts
IBM India
Posted: 4 years ago
Last activity: 4 years 2 months ago
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I am facing same issue as support artical after upgrade application to PegaPRPC 6.x to 7.1.9 "https://pdn.pega.com/support-articles/pzinternalcaseflow-error#comment-139441"

I am facing same issue as support artical after upgrade application to PegaPRPC 6.x to 7.1.9 https://pdn.pega.com/support-articles/pzinternalcaseflow-error#comment-139441

SUMMARY
After upgrade to Pega 7.1.7, pzInternalCaseFlow errors occur in many of the work objects.
ERROR MESSAGES
Unable to open instance using the given input : Assign - Internal - Work Class- Work Object # - PZINTERNALCASEFLOW
STEPS TO REPRODUCE
 
  1. Create an activity that loops through pxFlow page.
  2. Do obj-open-by-handle on every assignment found in the loop.
  3. Call this activity from the post action of a flow action.

ROOT CAUSEThe pzInternalCaseFlow is a system flow which is created and used for stage based processing. The internal case flow is a virtual assignment, it has a pxFlow page, but the assignment is not actually written out to the database. Therefor, you are unable to successfully perform obj-open-by-handle.RESOLUTIONFor these types of system flows, set pxSystemFlow to true. The best practice is to avoid trying to open or manipulate assignments where pxSystemFlow is set to true.

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