Question

12
Replies
830
Views
Close popover
Samirkumar Gohel (Samirkumar)
IBM India

IBM India
US
Samirkumar Member since 2013 5 posts
IBM India
Posted: April 11, 2016
Last activity: April 14, 2016
Closed

I am facing same issue as support artical after upgrade application to PegaPRPC 6.x to 7.1.9 "https://pdn.pega.com/support-articles/pzinternalcaseflow-error#comment-139441"

I am facing same issue as support artical after upgrade application to PegaPRPC 6.x to 7.1.9 https://pdn.pega.com/support-articles/pzinternalcaseflow-error#comment-139441

SUMMARY
After upgrade to Pega 7.1.7, pzInternalCaseFlow errors occur in many of the work objects.
ERROR MESSAGES
Unable to open instance using the given input : Assign - Internal - Work Class- Work Object # - PZINTERNALCASEFLOW
STEPS TO REPRODUCE
 
  1. Create an activity that loops through pxFlow page.
  2. Do obj-open-by-handle on every assignment found in the loop.
  3. Call this activity from the post action of a flow action.

ROOT CAUSEThe pzInternalCaseFlow is a system flow which is created and used for stage based processing. The internal case flow is a virtual assignment, it has a pxFlow page, but the assignment is not actually written out to the database. Therefor, you are unable to successfully perform obj-open-by-handle.RESOLUTIONFor these types of system flows, set pxSystemFlow to true. The best practice is to avoid trying to open or manipulate assignments where pxSystemFlow is set to true.

System Administration Upgrades
Moderation Team has archived post