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Posted: January 18, 2018
Last activity: September 24, 2018
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I can't see Configure Alternate stages
Hi Chiranjeevi
I don't see the configure alternative stages option at all in Action tab. may I know where I am going wrong. see the attached screenshot. right now I am learning pega and doing assignment 'Adding alternate stages to the case life cycle'. I can mover further from this step.
Thanks.
***Moderator Edit: Vidyaranjan | Moved from PSC to Academy***
Hi Chiranjeevi,
Thanks for posting on PSC.
To initiate investigation, verify:-
- Is there any condition configured on alternate stage entry?
- Could you explain Approve/Reject shown in screenshot?
- Check for routing configuration on alternate stage? Or on assignment from where it's called or invoked?
I suspect, the work object may be routed to other operator/workbasket.
Also, verify audit tab. Could you see any routing comment? Or anything related with work object changed stage?
Share with us, screenshot of alternate stage and regular stage from where it's invoked
Also, audit tab.
Hope it helps you in isolating the root cause of the issue reported. Kindly notify, if it does.
Regards,
Asif