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Leandro Roman (LeandroR)
Accenture, Inc.

Accenture, Inc.
PH
LeandroR Member since 2020 1 post
Accenture, Inc.
Posted: November 24, 2020
Last activity: December 2, 2020
Posted: 24 Nov 2020 1:39 EST
Last activity: 2 Dec 2020 10:07 EST

ICA file creation failed. Cannot launch Citrix ICA client error

Our solution is trying to launch a published application from a Citrix server however, the Pega Robot Runtime is unable to launch the published application on our client machine due to error "ICA file creation failed. Cannot launch Citrix ICA client". When we are trying to launch the published application manually in the client machine, it is successfully launched.

We have verified that the Citrix context are correct since the same solution works on our Dev environment. The issue is only being encountered on the client machine in Production.

What should be done to fix this issue?

Pega Robotic Process Automation 19.1 Robotic Process Automation Communications and Media System Administrator