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RochwynR Member since 2014 4 posts
Objectwise Consulting Group
Posted: 1 year ago
Last activity: 1 year 2 months ago
Closed

Identify Pega chat ended by customer or agent

Hi,

Is there any attribute which will help identify if the chat was terminated by a customer or agent?

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels
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