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FabianoTorres Member since 2016 11 posts
Cap Gemini
Posted: May 9, 2018
Last activity: May 10, 2018
Closed

IE crashing on new window open loop

Dear colleagues, how are you? I'm automating a Remedy-based call appearance system. Each open call for treatment in the system opens in a new tab. Automation clicks a call to handle and closes the new window when it closes looping. At some point in processing, IE crashes preventing further automation. Could someone help me with a strategy to prevent IE from crashing?

Looking for errors, i found this stacktrace:

Info    | 11:24:09.866  | 13     | MTA   | Automation                |                                |                                | Creating Local Component.  CompId: Automator-8D59EED951B13AF\WaitForEvent-8D5B59622E43FF8
Error   | 11:24:10.044  | 26     | STA   | Exception                 |                                |                                | O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED)), Verbose Message: General Information


Diagnostic Info:
Diagnostic.MachineName: TSP3480631
Diagnostic.FullName: OpenSpan, Version=8.0.0.0, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e
Diagnostic.AppDomainName: OpenSpan.Runtime.exe
Diagnostic.WindowsIdentity: INTERNAL\T3293092
Diagnostic.ApplicationName: OpenSpan.Runtime

Exception Information



1) Exception Information
*********************************************
Exception Type: System.Runtime.InteropServices.COMException
ErrorCode: -2147417848
Message: "O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED))"
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: Void IHTMLElement2_detachEvent(System.String, System.Object)
HelpLink: NULL
Source: "Microsoft.mshtml"
HResult: -2147417848

StackTrace Information
*********************************************
   em mshtml.HTMLDTElementClass.IHTMLElement2_detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.Wrappers.HtmlElement2Wrapper.detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.HtmlElement.DetachEvent(String name, HtmlObjectEventProxy proxy)
   em OpenSpan.Adapters.Web.HtmlObject.RemoveEventHandler(Object key, Delegate handler)
Error   | 11:24:10.185  | 26     | STA   | Exception                 |                                |                                | Não é possível converter o objeto COM do tipo 'mshtml.HTMLDivElementClass' na interface tipo 'mshtml.IHTMLElement2'. Esta operação falhou porque a chamada de QueryInterface no componente COM para a interface com IID '{3050F434-98B5-11CF-BB82-00AA00BDCE0B}' falhou devido ao seguinte erro: O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED))., Verbose Message: General Information


Diagnostic Info:
Diagnostic.MachineName: TSP3480631
Diagnostic.FullName: OpenSpan, Version=8.0.0.0, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e
Diagnostic.AppDomainName: OpenSpan.Runtime.exe
Diagnostic.WindowsIdentity: INTERNAL\T3293092
Diagnostic.ApplicationName: OpenSpan.Runtime

Exception Information



1) Exception Information
*********************************************
Exception Type: System.InvalidCastException
Message: "Não é possível converter o objeto COM do tipo 'mshtml.HTMLDivElementClass' na interface tipo 'mshtml.IHTMLElement2'. Esta operação falhou porque a chamada de QueryInterface no componente COM para a interface com IID '{3050F434-98B5-11CF-BB82-00AA00BDCE0B}' falhou devido ao seguinte erro: O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED))."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
HelpLink: NULL
Source: "mscorlib"
HResult: -2147467262

StackTrace Information
*********************************************
   em System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
   em mshtml.HTMLDivElementClass.IHTMLElement2_detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.Wrappers.HtmlElement2Wrapper.detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.HtmlElement.DetachEvent(String name, HtmlObjectEventProxy proxy)
   em OpenSpan.Adapters.Web.HtmlObject.RemoveEventHandler(Object key, Delegate handler)
Error   | 11:24:10.326  | 26     | STA   | Exception                 |                                |                                | Não é possível converter o objeto COM do tipo 'mshtml.HTMLDivElementClass' na interface tipo 'mshtml.IHTMLElement2'. Esta operação falhou porque a chamada de QueryInterface no componente COM para a interface com IID '{3050F434-98B5-11CF-BB82-00AA00BDCE0B}' falhou devido ao seguinte erro: O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED))., Verbose Message: General Information


Diagnostic Info:
Diagnostic.MachineName: TSP3480631
Diagnostic.FullName: OpenSpan, Version=8.0.0.0, Culture=neutral, PublicKeyToken=f5db91edc02d8c5e
Diagnostic.AppDomainName: OpenSpan.Runtime.exe
Diagnostic.WindowsIdentity: INTERNAL\T3293092
Diagnostic.ApplicationName: OpenSpan.Runtime

Exception Information



1) Exception Information
*********************************************
Exception Type: System.InvalidCastException
Message: "Não é possível converter o objeto COM do tipo 'mshtml.HTMLDivElementClass' na interface tipo 'mshtml.IHTMLElement2'. Esta operação falhou porque a chamada de QueryInterface no componente COM para a interface com IID '{3050F434-98B5-11CF-BB82-00AA00BDCE0B}' falhou devido ao seguinte erro: O objeto chamado foi desconectado de seus clientes. (Exceção de HRESULT: 0x80010108 (RPC_E_DISCONNECTED))."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
HelpLink: NULL
Source: "mscorlib"
HResult: -2147467262

StackTrace Information
*********************************************
   em System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
   em mshtml.HTMLDivElementClass.IHTMLElement2_detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.Wrappers.HtmlElement2Wrapper.detachEvent(String event, Object pdisp)
   em OpenSpan.Adapters.Web.HtmlElement.DetachEvent(String name, HtmlObjectEventProxy proxy)
   em OpenSpan.Adapters.Web.HtmlObject.RemoveEventHandler(Object key, Delegate handler)

Instalation Data

Pega Robotics Studio
Version 14.0.25420.1 D14REL
Microsoft .NET Framework
Version 4.6.01038

Installed Version: Express

Pega Robotics Studio 8.0.1087.0

Robotic Process Automation
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