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Posted: June 24, 2016
Last activity: June 27, 2016
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If an operator of the organisation queried W- and Q-,then suddenly he left the organization
If an operator of the organisation queried W- and Q-,then suddenly he left the Organisation.
The user replied to Q-,then W- is moved to the operator's Workbasket which left.
Is there any way to route W- to the team's Workbasket?
Message was edited by: Lochan to add Category
Posted: 4 years ago
Hi,
You can use the bulk actions functionality to transfer items currently assigned to that user to another user or workbasket.
Carissa
Hi,
There is a check box in operator id form named "Operator is available to receive work "
You can think of un checking it .
Also you can try providing dates for unavailable from and to in the operator id level and subsequently mark then Substitute operator type to workbasket.