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Bhaskar A Member since 2012 9 posts
Xchanging Technologies
Posted: 4 years ago
Last activity: 4 years 2 months ago
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If an operator of the organisation queried  W- and Q-,then suddenly he left the organization

If an operator of the organisation queried  W- and Q-,then suddenly he left the Organisation.

The user replied to Q-,then W- is moved to the operator's Workbasket which left.

Is there any way to route W- to the team's Workbasket?

Message was edited by: Lochan to add Category

Case Management
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Moderation Team has archived post
Posted: 4 years ago

Hi,

There is a check box in operator id form named "Operator is available to receive work "

You can think of un checking it .

Also you can try providing dates for unavailable from and to in the operator id level and subsequently mark then Substitute operator type to workbasket.

Posted: 4 years ago

Hi,

You can use the bulk actions functionality to transfer items currently assigned to that user to another user or workbasket.

Carissa
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