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Coforge Limited
Coforge Limited
IN
Coforge Limited
Posted: June 21, 2019
Last activity: June 21, 2019
Last activity: 21 Jun 2019 6:41 EDT
Closed
if two cases have same urgency?
if two cases are having same urgency which case will be picked first by getnextwork()
Posted: 2 years ago
Ruletronics
Ruletronics
IN
Hi,
Please have a look at https://collaborate.pega.com/question/what-if-two-cases-have-same-urgency
Hope this helps.
Posted: 2 years ago
Updated: 2 years ago
Updated: 21 Jun 2019 6:40 EDT
Incessant Technologies Pvt Ltd
Incessant Technologies Pvt Ltd
IN
By default GetNextWork prioritize assignments based on their urgency. But in this scenario, need to prioritize based on pxCreateDateTime. Customize the list view - GetNextWork in Assign-Worklist/WorkBasket class in your ruleset to introduce your own business logic. Also modify the listview sort order on pxcreateDatetime so that the eligible cases will be sorted and the first created case will be available.
Note: we consider the case creation date time not the assignment creation date time.