Question
Image not getting populated in Word document
I am using a rule-binary file to store an image and
using the image in a paragraph,which is inside a section , section is reffered in the correspondence rule of 'Mail' type.I am generating the entire correspondence into a word doc.However the image is not appearing?Can anybody help with a solution?
FYI I cant use image in the word document directly as I need to add that image conditionally .
Regards,
Manali
***Updated by moderator: Lochan to tag SR to post***
Thanks for your reply .I have attached the steps with screenshot. I could not find anything in Fiddler also. We are using 7.1.9 version .
Does Pega support this Dynamic image inclusion? From PDN I can gather that till 7.1.8 it is not working.
Hi Swarnendu,
According to the below post,I have tried with the resolution step applying <span style="mso-element:field-begin"></span>pega:binary attachfile=image_pzInsKey<span style="mso-element:field-end"></span>.
https://pdn.pega.com/support-articles/attached-images-do-not-appear-ins…
This is also not working !
Just to update ,I have raised a SR-B76687 for this issue which is presently being investigated by the technical support team .
Further update from pega Technical support team ,
It’s a known issue with PRPC 7.1.9 and the fix is available in PRPC 7.2.2. Here the only solution is to upgrade to PRPC 7.2.2, Please refer the below Pega article.
https://pdn.pega.com/troubleshooting-images-meant-be-embedded-email-cor…
Are you giving the complete file path or only /webwb/image name ?
Also, have you tried running fiddler while generating the document ? Anything interesting over there ?