Question1Replies36Views VeeraKishoreS Member since 2016 3 posts Wellcare Posted: 5 months agoLast activity: 5 months 2 weeks ago Image viewer unable to parse the image that is processed by papyImage viewer unable to parse the image that is processed by papyrus SR-D93083 We have custom java code that has been implemented by Pega System guys to view the incoming fax attachement in Wellcare. This Java code is used to display a viewer and view the attachments.Now the images are being processed by another tool called Papyrus before it comes to our application. The Java code is unable to parse the images that are passed through Papyrus which used AI.It looks like the Open JDK is not supporting some of the JAI packages which are licenced from Oracle.Attached are the logs and error screen shots.Steps to Reproduce1. Send a fax to Wellcare2. Fax is received by CCM team3. Image is processed by Papyrus and placed in JMS queue4. Pega create a Triage Case and reads the attachment5. Open the Triage Case which shows the attachment in a viewer6. Error is being thrown JAVA.LANG.NOCLASSDEFFOUNDERROR: COM/SUN/IMAGE/CODEC/JPEG/JPEGCODECError Message JAVA.LANG.NOCLASSDEFFOUNDERROR: COM/SUN/IMAGE/CODEC/JPEG/JPEGCODEC ***Edited by Moderator Marissa to update SR Details*** Pega Platform 7.2.2 Low-Code App Development App Factory Healthcare and Life Sciences Senior System Architect SR Exists ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 5 months agoSunny_GCS PEGA replied to VeeraKishoreSHi, Is there a specific reason why Open JDK is being used instead of Oracle JDK?