Posted: 19 Mar 2021 7:46 EDT Last activity: 19 Mar 2021 11:09 EDT
Impact to Models of Not Logging Negative Responses
I have a ticket open to address an issue where our web models are not logging the default NoResponse negative responses after the response timeout window expires and no click is received. I need to provide a recommendation to our client as to how to move forward with adaptive modeling once the root cause is identified and fixed.
Should the existing models be deleted and allowed to regenerate once a fix is in place? Or are the models learning as well as they would have, had they logged negative responses? Do the models also learn from default responses?
***Edited by Moderator Marissa to update Support Case Details***
@gaudc If models have now gathered significant amounts of what is effectively wrong response data best would be to clear the model data (you don't need to regenerate the models, from dev studio you can remove the statistics aka "learnings").