Question7Replies800Views SOLAGBEGI Member since 2011 1 post Deloitte Posted: June 13, 2018Last activity: October 11, 2018 Closed Solved Implementation Planning WorkbookI am looking for this document that is referenced in Pega Customer Service Implementation guideThanks Pega Customer Service Project Delivery ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years agoCarissaW_GCS PEGA replied to SOLAGBEGIhttps://pdn.pega.com/sites/pdn.pega.com/files/Pega-Customer-Service-731-implementation-workbook.docx Posted: 2 years agoSOLAGBEGI Deloitte replied to CarissaW_GCSThanks Posted: 2 years agoTURBT PEGA replied to CarissaW_GCSWhere can I find the one for version 7.4? Posted: 2 years agoCarissaW_GCS PEGA replied to TURBTI don't see one for 7.4 either. I will see if one of the moderators can check with the Customer Service documentation team. Posted: 2 years agoJonathanB9941 Red Alpha, LLC replied to SOLAGBEGIAll versions can be found here, but the product_version parameter listed below should take you to the 7.4 set of documents. https://community.pega.com/knowledgebase/products/customer-service?product_version=11956 Specifically the Implementation Guide is at: https://community.pega.com/knowledgebase/documents/pega-customer-service-74-implementation-guide Posted: 2 years agoTURBT PEGA replied to JonathanB9941Thanks - but what I'm looking for is the Implementation Workbook for 7.4 - and I don't see this on the link you provided for 7.4. Posted: 2 years agoMarissaRogers MOD replied to TURBTHi Tim, This is now visible on the Pega Customer Service page for version 7.4. You will see it's the last item on the right. Please let me know if you have any trouble accessing this. Thank you for reporting this to us!